Returns & Exchanges
At O'Neill, we want to ensure you have the right gear for your next adventure. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Securely place your unworn, unwashed items with original tags attached into the original shipping box or a similar durable mailer.
Label and Ship
Download and print the prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned sports gear, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing